VASA Pet Terms of Service

Last Updated: July 10, 2026

INTRODUCTION

These Terms of Service are a written contract (the "Terms") between you and/or your company (collectively, "you") and RIVA Works LLC dba VASA Pet ("VASA," "we," "us," or "our") and apply to your use of our website, vasapet.com (the "Website"), and to your purchase and use of any of our products, including the VASA pet water fountain and replacement filters (collectively, the "Products").

Please read these Terms carefully. If you don't agree to these Terms, then you must stop using the Website and refrain from purchasing our Products.

These Terms contain provisions that limit our liability to you and require you to resolve disputes with us through binding, individual arbitration and to waive your right to a jury trial and to participate in a class action. Please review the ARBITRATION section below carefully.

ARBITRATION

This section contains an "Arbitration Agreement" where you agree to resolve any disputes with us without litigation, and you waive your rights to a jury trial and to bring a class action.

What is arbitration?

Legal disputes are usually resolved through litigation, which means in a court of law in front of a judge and, sometimes, a jury. Arbitration is a less formal and more private way of resolving disputes. Instead of going to court, the parties give their arguments and evidence to a neutral arbitrator, and the arbitrator decides the case by applying the law in the same way a judge would. Many arbitrators are retired judges or lawyers. Arbitrations are generally held in a private office or by videoconference.

What is our Arbitration Agreement?

Under these Terms, ANY DISPUTE OR CLAIM BETWEEN YOU AND US RELATING TO YOUR USE OF THE WEBSITE OR PRODUCTS, THESE TERMS, THE PRIVACY POLICY, OR ANY OF THE OTHER TERMS AND POLICIES LISTED IN THESE TERMS MUST BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION. This means we all agree that we will only resolve our legal disputes through arbitration and not in a court of law. Without this Arbitration Agreement, you would have the right to sue in court with a jury trial. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

Before starting arbitration, we encourage you to first contact us at support@vasapet.com so we can try to resolve the dispute informally.

How will the arbitration work?

The arbitration must be filed and conducted through JAMS (www.jamsadr.com), a provider of arbitration services in the United States. JAMS' Streamlined Rules will apply. All claims, remedies, and defenses that either you or we have under applicable law will remain available in the arbitration. Each of us will participate in choosing a neutral arbitrator using the process in the Streamlined Rules. Unless you waive this requirement, the final arbitration hearing will take place in person at the JAMS facility closest to your home or by videoconference. The arbitrator's award will consist of a written statement explaining the decision on each claim and the findings of fact and conclusions of law on which the award is based. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.

What law will the arbitrator follow?

The laws of the State of Florida govern these Terms, without regard to conflict-of-laws principles. The arbitrator will apply Florida law to the claims in the arbitration.

Who pays for the arbitration?

In most cases, the only fee you will have to pay to JAMS is the consumer filing fee; we will pay all other arbitration costs. However, if the arbitrator decides that you filed your claim in bad faith and without any legal basis, the arbitrator can require you to pay more (or all) of the JAMS fees. The JAMS fees do not include attorneys' fees. Regardless of who wins, you will be responsible for your attorneys' fees and we will be responsible for ours, unless a claim is brought under a law that specifically allows a party to recover its attorneys' fees, in which case the arbitrator may award them as they see fit.

Are there any instances where a court will get involved?

Yes. There are things an arbitrator cannot do, like order a party to act or stop doing something—this is known as "equitable relief." Either one of us can go to court and seek equitable relief, including by filing a motion to compel the other party to honor this Arbitration Agreement. You and we agree that the only courts where we will seek equitable relief—or file any legal proceeding outside of arbitration—are the state and federal courts in or nearest to Tampa, Florida. This exception does not waive our Arbitration Agreement.

Can I file a class action?

No. You and we agree that we will only file claims against each other individually and not as a plaintiff or class member in a representative proceeding. THIS MEANS CLASS ACTIONS ARE NOT ALLOWED.

How are mass arbitrations handled?

If 75 or more similar arbitration demands are filed against VASA by individuals represented by the same or coordinating law firms ("Mass Arbitration"), the arbitration shall be administered pursuant to the JAMS Mass Arbitration Procedures and Guidelines. By agreeing to these Terms, you and VASA expressly consent to the application of those procedures to any Mass Arbitration. This provision does not preclude either party from pursuing claims in small claims court.

PAYMENTS

You agree to pay VASA all fees associated with any purchases made by you through the Website. All transmissions of payment information are secured with Internet-standard TLS (also known as HTTPS) encryption. VASA collects your name, address, and payment information to process your transaction. You agree not to use any fraudulent, stolen, or falsified payment information in submitting any order or transaction to VASA.

Prices for all Products are subject to change, and all Products are subject to availability. We reserve the right to correct pricing errors, limit order quantities, and refuse or cancel any order at our discretion.

SHIPPING, RETURNS & REFUNDS

Most orders are shipped within the timeframe stated at checkout. For complete details on shipping, requesting a return, our risk-free trial, and processing refunds—including important deadlines—please see our Returns & Refund Policy, which is incorporated into these Terms by reference.

For hygienic reasons, returned fountains must be emptied of water and cleaned before shipping. Please do not send back a Product containing standing water, food residue, or other waste. A cleaning fee may be assessed and deducted from any refund for Products returned in an unsanitary condition.

PRODUCT SAFETY AND PROPER USE

The VASA fountain is an electrical appliance used with water. Your safety and your pet's safety depend on proper use. You agree to read and follow the instructions and warnings in the product manual, including guidance on assembly, cleaning, filter replacement, and use of the supplied power adapter. In particular, you agree to: use only the power adapter and components supplied or approved by VASA; keep electrical connections dry and follow the manual's guidance on cord placement; not operate the pump dry or without adequate water; clean the fountain and replace filters at the intervals we recommend; and use the Product indoors for its intended purpose of providing drinking water to household pets.

You are responsible for supervising your pet's use of the Product and for ensuring your pet has access to adequate water at all times. The Product is not a substitute for your responsibilities as a pet owner. Using the Product in a manner other than as specified in the manual, or with unapproved parts or accessories, may cause damage or injury and may void your warranty.

PET HEALTH DISCLAIMER

The VASA fountain is designed to encourage healthy hydration, but it is not a medical device and does not diagnose, treat, or prevent any condition. Any information we provide about hydration, water quality, or pet wellness is for general informational purposes only and is not a substitute for professional veterinary advice, diagnosis, or treatment. If you have concerns about your pet's health, hydration, or behavior, you should use your own judgment and promptly consult a qualified veterinarian.

PRODUCT WARRANTY

Your VASA fountain is covered by our Limited Warranty, the full details of which are available on our Warranty page and are incorporated into these Terms by reference. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so certain limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Your request for warranty support will not be denied solely because you use non-VASA (aftermarket) parts, perform maintenance yourself, or utilize third-party services. However, if a defect or damage is caused by a non-VASA part, improper installation, misuse, or third-party service, we may deny warranty coverage for the specific issue or component affected. You assume all risk that a Product has been modified and/or its warranty voided when you purchase from a third-party reseller instead of directly from VASA.

YOUR ACCOUNT AND CONTENT

Your Account

We may ask you to create an account to access certain parts of the Website. You promise to provide only complete and accurate information in connection with your account, and not to set up an account in a manner that impersonates another person or business. It is up to you to keep your username and password secure and not to share your login details. If you believe your account has been accessed without your permission, notify us immediately. If you violate this policy, we may terminate your account and delete your Content.

Your Content

We refer to all information and materials you upload, post, submit, transmit, or otherwise make available to us or through the Website—including reviews, comments, ratings, testimonials, images, photographs, videos, audio, captions, and messages, and including any depiction of your pet—as "Content." Content includes materials you provide through any channel, including the Website, email, text message, customer support, and any social media account or platform where you post about, tag, mention, or send materials to VASA. It is up to you to make sure that your Content obeys these Terms and the law. Once you decide to submit it, the Content becomes your responsibility.

You agree not to post any Content that: does not belong to you or that you don't have permission to post ("Infringing Content"); is illegal or obscene; threatens, defames, or spreads misinformation about others or invades their privacy (such as doxing); or constitutes commercial solicitation or spam. When you post prohibited Content, it creates legal problems for you and VASA. If a third party asserts any legal claim against us regarding your Content, you agree to indemnify, defend, and hold us harmless against all such claims, including reasonable attorneys' fees and costs. We reserve the right to remove or edit your Content, but we have no obligation to do so and do not review Content as a matter of practice.

Reviews

If your Content contains reviews or comments—including reviews of the Website, Products, and VASA—you represent that they are true and accurately represent your experience. Pursuant to the license you grant below, VASA has the right to republish all or part of your reviews and comments on the Website, VASA's social media accounts, advertising, and other media as VASA deems fit.

INTELLECTUAL PROPERTY

Your License to Use the Website

So long as you comply with these Terms, VASA grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Website. This license does not allow you to reproduce, modify, duplicate, copy, sell, resell, distribute, transmit, or otherwise exploit any part of the Website—including the Content of other users—without our written permission. We reserve all rights not expressly granted in these Terms. If you breach any provision of these Terms, your license will automatically terminate.

VASA's License to Your Content

You are always the owner of your Content; however, we require a license from you to use and display it. Accordingly, by submitting Content by any means or by posting about, tagging, or mentioning VASA on any platform, you grant to VASA a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, transferable, and fully sublicensable right and license to use, reproduce, modify, adapt, edit, publish, perform, translate, create derivative works from, distribute, and display your Content, in whole or in part, in any and all media now existing or created in the future, for any purpose, including advertising, marketing, promotion, and commercial purposes, and across the Website, VASA's social media accounts, paid and organic advertising, packaging, email, and other channels, in each case without any further notice, review, approval, attribution, or compensation to you. This license includes the right to use your name, username, handle, likeness, and any depiction of your pet appearing in the Content in connection with such uses. You waive any right to inspect or approve the finished materials and any claim based on moral rights, rights of publicity or privacy, or similar rights, to the extent permitted by law. You represent and warrant that you own or control all rights in your Content and that our use as described will not infringe or violate the rights of any third party.

Our Intellectual Property

Our name, logo, product names, the Website domain, and all content and materials available through the Website other than your Content (collectively, the "VASA IP") are trademarks, copyrights, and intellectual property owned by VASA and our third-party licensors and suppliers. Nothing in these Terms grants you any right, title, license, or interest in the VASA IP. VASA expressly reserves all rights in the VASA IP, including all rights of text and data mining, and does not consent to any commercial text or data mining, scraping, or extraction of the VASA IP for any purpose. This reservation is intended to apply to the fullest extent permitted under applicable law worldwide, including Article 4(3) of Directive (EU) 2019/790 and any comparable text-and-data-mining or copyright provisions in other jurisdictions.

Copyright Infringement and Our DMCA Policy

We respect the intellectual property rights of others and follow the notice and takedown procedures in the Digital Millennium Copyright Act ("DMCA"). If you believe Content on the Website violates your copyright, please notify us at support@vasapet.com with a DMCA takedown notice that includes: identification of your copyrighted work; a description and location of the allegedly infringing Content; your name, address, telephone number, and email address; a statement that you have a good-faith belief that the use is not authorized by the copyright owner or law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf; and your physical or electronic signature. We will respond to compliant notices by taking any action required under the DMCA.

MARKETING COMMUNICATIONS

You consent to receive electronic communications from us, such as emails and, if you opt in, text messages. These communications will be about VASA services, new product offers, promotions, and related matters.

Email. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in the email and following the directions.

Text messages (SMS). If you elect to receive marketing text messages from us—either through our Website or by texting your consent—you provide your prior express written consent to receive recurring marketing or promotional text messages from us, which may be sent using an automatic telephone dialing system and may include cart-abandonment reminders. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply according to your wireless plan. You can opt out at any time by replying "STOP" to any text message from us, or reply "HELP" for help. Neither we nor the wireless carriers are liable for delayed or undelivered messages. Under no circumstances will VASA be responsible for any text messaging or wireless charges incurred by you.

AUTHORIZED RESELLERS AND NO UNAUTHORIZED RESALE

To protect customers and our goodwill, VASA Products are intended for purchase through VASA and its authorized resellers. If you are a retailer or wholesaler interested in offering VASA Products, please contact us at support@vasapet.com.

To the fullest extent permitted by law, you represent and warrant that: (i) your purchases of Products are for personal, household use only; (ii) you will not distribute or resell any Product as "new" through any online marketplace, including Amazon or eBay, without our written authorization; (iii) you will not make false claims of affiliation with or endorsement by VASA; and (iv) you will not advertise or sell any Product with an altered or removed serial number. We strongly suggest you do not buy Products from unauthorized resellers, as such Products may be used, defective, counterfeit, or ineligible for warranty coverage.

PROHIBITED CONDUCT

You are prohibited from doing any of the following: providing false, misleading, or inaccurate information in connection with your account or the Website; impersonating or misrepresenting your affiliation with VASA or any other person or entity; accessing another user's account or data not intended for you; harvesting or collecting information about users, including email addresses and phone numbers; using any bot, spider, scraper, or similar automated means to access or collect information from the Website; probing, scanning, or testing the vulnerability of the Website or breaching its security or authentication measures; interfering with any other user's use of the Website, including by submitting malware or through a denial-of-service attack; attempting to reverse-engineer, decompile, or disassemble any part of the Website; creating more than one account; or using the Website to promote yourself, your business, or a third party.

NO SCRAPING, DATA MINING, OR AI TRAINING

The Website and all content and materials on it (the "VASA IP") are provided solely for your personal, non-commercial use as a customer or prospective customer. You may not, and may not permit or enable any third party or automated system to, do any of the following without VASA's express prior written permission:

• access, crawl, scrape, harvest, index, copy, or extract any part of the Website or the VASA IP using any automated means, including bots, spiders, scrapers, crawlers, headless browsers, or scripts;
• use, reproduce, or ingest any part of the Website or the VASA IP to train, develop, fine-tune, prompt, or provide input to any artificial intelligence, machine learning, large language, or generative model or system, or to generate, derive, or create competing or derivative content, products, or services;
• perform text or data mining on the VASA IP, or aggregate, republish, or create a database from any part of the Website; or
• circumvent, disable, or interfere with any technical measure we use to monitor, restrict, or prevent such access.

Any access or use of the Website in violation of this section is unauthorized, exceeds the limited license granted to you, and constitutes a material breach of these Terms. VASA reserves all available rights and remedies, including injunctive relief, damages, and referral to applicable authorities. This section applies regardless of where the accessing party is located and is in addition to, and does not limit, the reservation of text-and-data-mining rights set forth in the "Our Intellectual Property" section above.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

Product Images

All Product images on the Website are for illustration purposes only, and actual Products may vary due to differences in monitor settings and lighting, product enhancements, packaging updates, or other changes. VASA disclaims all warranty or liability for such differences between Product images and the actual Product received.

No Warranties

A warranty is a promise a business makes to a consumer about its products or services. When a business "disclaims" a warranty, it is saying "we are not making this promise to you."

UNLESS WE EXPRESSLY WARRANT SOMETHING IN THIS AGREEMENT OR IN OUR LIMITED WARRANTY, WE DISCLAIM ANY AND ALL WARRANTIES TO YOU, INCLUDING ALL WARRANTIES ARISING BY OPERATION OF LAW OR OTHERWISE, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WE DO NOT WARRANT THAT THE WEBSITE OR PRODUCTS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, OR THAT YOUR ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE. YOUR USE OF THE WEBSITE AND PRODUCTS IS AT YOUR SOLE RISK. Some jurisdictions do not allow the disclaimer of certain warranties, so some or all of the above disclaimers may not apply to you, and you may have additional rights.

Limitations of Liability

This section limits the types of claims you can bring against us. These limitations help us reduce the risks associated with providing the Website and Products—in fact, we could not provide them otherwise.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS APPLY REGARDLESS OF THE FORESEEABILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of these limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless VASA and our members, directors, officers, employees, and agents from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, arising out of: (1) your use of the Website and Products; (2) your breach of these Terms; or (3) your violation of the rights of a third party. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense.

CALIFORNIA PROP 65

Where applicable, California Proposition 65 warnings are provided on the Product or its packaging. For more information, visit www.P65Warnings.ca.gov.

ACCESSIBILITY

VASA is committed to promoting and facilitating the accessibility and usability of vasapet.com for everyone, with the goal of conforming to applicable standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience any difficulty accessing any part of our Website, or wish to provide feedback on how we can improve your experience, please email us at support@vasapet.com. Our team will provide you with the information, item, or transaction you seek via an alternate communication method that is accessible to you, consistent with applicable law.

MISCELLANEOUS

Minimum Age. You represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction, if different).

Corporate Use. If you are using the Website on behalf of a company, you represent and warrant that you are authorized to act on its behalf, including by agreeing to binding contracts.

Electronic Notice. You consent to receive notices, disclosures, and other communications electronically at the email address linked with your account or that you provide to us, and you agree that these electronic notices satisfy any legal requirement that such communications be in writing. You agree to keep your email address up to date so you don't miss any notices.

Survival. The provisions of these Terms which by their nature should survive termination shall survive, including the sections entitled ARBITRATION, INTELLECTUAL PROPERTY, DISCLAIMERS AND LIMITATIONS OF LIABILITY, and MISCELLANEOUS.

Severability. If any provision of these Terms is declared invalid, void, or unenforceable, that provision is severable and shall not affect the validity of the remaining provisions.

No Waiver. A waiver by either you or VASA of any term or condition of these Terms, or any breach, in any one instance, will not waive that term or condition or any later breach.

Force Majeure. We will not be in default under these Terms to the extent our performance is delayed or prevented by any cause beyond our commercially reasonable control, including acts of God, fire, natural disaster, pandemic, acts of government, or failures of transportation, communications, or suppliers.

Independent Contractors. You and VASA are independent contractors; no agency, partnership, joint venture, or employment relationship is created by these Terms.

Entire Agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Website and Products. You agree that these Terms will not be construed against us by virtue of having drafted them.

CHANGES

We may need to update these Terms and our Privacy Policy from time to time, including to keep up with changes in the law. We will alert you to changes by updating the "Last Updated" date above. If we make a material change, we will provide additional notice as required by law. Your continued use of the Website after a change takes effect constitutes your consent to the updated Terms.

OTHER POLICIES

The following policies govern your use of the Website and Products and are incorporated into these Terms by reference: our Privacy Policy, our Returns & Refund Policy, and our Limited Warranty.

CONTACT US

To ask a question about these Terms, request information, or provide notice to us, please contact:

VASA Pet RIVA Works LLC dba VASA Pet 802 E Whiting St, Tampa, FL 33602, US support@vasapet.com