Returns & Refunds | VASA Pet

Email support@vasapet.com with your order number and reason for return, and we’ll send you a prepaid return label.

We honor our Risk-Free 90 Day In-Home trial as well.  Free returns.  No hassles.

Please include all original parts.  

We partner with local non-kill shelters and after sanitization and inspection, returns may go to good use supporting the health of cats with dehydration issues at these shelters.

Once your return is scanned by the carrier, refunds are issued to your original payment method within 3–5 business days.

We want you to love your VASA experience—if anything isn’t right, reach out and we’ll make it right.