Refund policy

• ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY
• Lifetime Support

 To provide customers with quality shopping and user experience, we guarantee to replace or issue a refund or provide acceptable solutions to any defective products (as customers prefer) from the date of purchase to 1 year.

• Proof of purchase must be provided.
• Warranty registration may be requested within a month since the date of purchase, by sending your order following email address: SUPPORT@vasapet.com.
• Price matching policy is not applicable. No price difference refunded.

• WHAT IS COVERED
• Product that Manufacturer finds defective.
• Products with missing or damaged parts; Manufacturer may replace missing or damaged parts.

• WHAT IS NOT COVERED
• Gift without proof of purchase.
• Tampering / abnormal use / accidental damage or commercial use.
• Replacements and parts.
• Installation fee / labor fee.