Refund policy
Last Updated: July 11, 2026
At VASA Pet, we want you and your cat to love your fountain. That's why every purchase is backed by our 90-day trial, a one-year warranty, lifetime replacement of wear parts, and lifetime support.
🐾 90-Day No-Risk In-Home Trial
Try VASA risk-free for 90 days. If you or your cat aren't completely happy for any reason, contact us at support@vasapet.com for a full refund — even if it's been used. Love it or return it, simple as that.
🔧 Lifetime Replacement of Wear Parts
The Insert that holds the waterwheel is a wear part, and we replace it free for the life of your fountain. Just email support@vasapet.com and we'll send a fresh one — no charge.
🛡️ One-Year Limited Warranty (Non-Transferable)
From the date of purchase through one full year, we guarantee to replace, refund, or provide an acceptable solution (as you prefer) for any defective product.
- Proof of purchase must be provided.
- Warranty registration may be requested within one month of the purchase date by emailing your order details to support@vasapet.com.
- Price-matching is not applicable; no price differences are refunded.
♾️ Lifetime Support
Questions, tips, or troubleshooting — our team is here for the life of your fountain. Email support@vasapet.com anytime.
✅ What Is Covered
- Products found defective by the manufacturer.
- Products with missing or damaged parts (we may replace the missing or damaged parts).
- Free lifetime replacement of the waterwheel Insert wear part.
❌ What Is Not Covered
- Gifts without proof of purchase.
- Tampering, abnormal use, accidental damage, or commercial use.
- Installation fees or labor fees.
Still have questions? Email us anytime at support@vasapet.com — we're happy to help.